Evidence to collect
- Rental agreement and booking confirmation
- Photos or videos taken before driving away
- Photos or videos taken when returning the vehicle
- Final invoice or damage charge notice
- Credit card charge or bank statement showing the deduction
- Insurance cover purchased directly or through a booking platform
- Fuel policy, mileage terms and return receipt
- Emails, app messages or desk notes from the rental company
What CostaSure can help with
- Separate valid charges from questionable charges
- Check whether the company explained the deduction properly
- Organise photo and payment evidence
- Prepare complaint wording for the rental company or booking platform
Important point
Car-hire complaints are usually won or lost on timing. Photos before collection and after return are especially important because they help show whether the disputed damage or charge was properly evidenced.
How to prepare your case
Write the facts in date order. Keep the language calm and factual. Attach the evidence that proves each key point. Be clear about the outcome you want, such as a refund, correction, explanation, cancellation, repair, reversal of charge or written response.
Useful evidence usually includes contracts, receipts, bank payments, screenshots, photos, booking confirmations, invoices and messages showing what was promised and what happened afterwards.
Common questions
Quick answers before you prepare your CostaSure check.
What evidence helps with a car hire complaint in Spain?
Useful evidence includes the rental agreement, collection and return photos, final invoice, credit card charge, insurance documents and messages with the rental company.
What should I do if I was charged for car damage I dispute?
Collect the before-and-after photos, charge notice, invoice and any inspection paperwork. Then make a clear written complaint asking for the evidence behind the charge.
Can CostaSure help with disputed car hire charges?
CostaSure can help structure the issue, list the evidence and prepare practical first-stage guidance before escalation.
Ready to check your issue?
Submit your case details and evidence. CostaSure will structure the issue, highlight evidence points and give practical first-stage guidance based on the package you choose.
Start your check nowDirect link: https://costasure.com/start.html
This link opens the CostaSure start form from this checklist topic.