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Tourist complaint

Tourist complaint in Spain?

Tourists and short-stay visitors can face overcharging, poor service, booking problems, cancelled trips, transport issues or refund refusals. CostaSure helps organise the facts before taking the next step.

Start your CostaSure check View evidence checklist

Evidence to collect

  • Receipt, invoice, booking confirmation or payment proof
  • Name and location of the company, hotel, restaurant, shop or service provider
  • Photos or videos showing the problem
  • Messages, emails or app conversations
  • Advert, menu, price list, terms or promised service
  • Refund refusal or complaint response
  • Extra costs caused by the problem
  • Timeline from purchase or booking to complaint

What CostaSure can help with

  • Identify the strongest evidence
  • Prepare a clean complaint summary
  • Clarify the practical outcome you want
  • Decide whether the issue is ready to escalate

Important point

Tourist complaints should be simple, factual and evidence-led. Keep proof of what was promised, what was paid, what went wrong and what response you received.

How to prepare your case

Write the facts in date order. Keep the language calm and factual. Attach the evidence that proves each key point. Be clear about the outcome you want, such as a refund, correction, explanation, cancellation, repair, reversal of charge or written response.

Useful evidence usually includes contracts, receipts, bank payments, screenshots, photos, booking confirmations, invoices and messages showing what was promised and what happened afterwards.

CostaSure works best when you provide clear facts, dates and documents. If something is missing, the first check can help identify what should be added before you escalate.

Common questions

Quick answers before you prepare your CostaSure check.

What evidence helps with a tourist complaint in Spain?

Useful evidence includes receipts, booking confirmations, payment proof, photos, messages, adverts, price lists and any refund refusal.

What should tourists do before escalating a complaint?

Keep the complaint factual. Show what was promised, what was paid, what went wrong, when you complained and what response you received.

Can CostaSure help tourists with refunds or overcharging issues?

CostaSure can help organise the facts and evidence into a clear first-stage complaint structure.

Related CostaSure checklists

Other common Spain complaint situations you may want to check before escalating.

Rental Deposit Deposit withheld, unclear deductions or refund delays. Car Hire Damage charges, fuel fees, insurance disputes or card deductions. Hotel Booking Refund refusals, poor accommodation or cancellation issues. Reservation Fee Reservation fees, agent disputes or unclear property terms. Tenant Complaint Repairs, damp, access, utilities, deposits or landlord problems.

View all complaint checklists →

Ready to check your issue?

Submit your case details and evidence. CostaSure will structure the issue, highlight evidence points and give practical first-stage guidance based on the package you choose.

Start your check now

Direct link: https://costasure.com/start.html

This link opens the CostaSure start form from this checklist topic.

Hotel or accommodation refund issue?

For hotel refund refusals, see: Hotel refund refused in Spain.

Cancelled booking refund issue?

For cancelled hotel, holiday rental or booking platform refunds, see: Booking cancellation refund in Spain.

Need the Spanish complaint form?

For tourists and residents who need help understanding the official complaint form, see: Hoja de Reclamaciones in English.

General business complaint guide

For a wider complaint preparation guide, see: How to complain about a business in Spain.