Evidence to collect
- Reservation agreement or signed offer document
- Proof of payment and recipient details
- Property advert, listing or sales particulars
- Agent, seller or developer details
- Any refund clause, deadline or condition precedent
- Messages about mortgage, survey, legal checks or withdrawal
- Explanation given for keeping the fee
- Timeline from reservation payment to dispute
What CostaSure can help with
- Check whether the reservation terms are clear
- Organise the payment and communication trail
- Identify pressure points before escalation
- Prepare a structured first complaint or evidence pack
Important point
Do not treat every reservation fee as automatically refundable or non-refundable. The wording, payment recipient, reason the sale failed and the communications around conditions are all important.
How to prepare your case
Write the facts in date order. Keep the language calm and factual. Attach the evidence that proves each key point. Be clear about the outcome you want, such as a refund, correction, explanation, cancellation, repair, reversal of charge or written response.
Useful evidence usually includes contracts, receipts, bank payments, screenshots, photos, booking confirmations, invoices and messages showing what was promised and what happened afterwards.
Common questions
Quick answers before you prepare your CostaSure check.
What evidence helps with a property reservation fee dispute in Spain?
Useful evidence includes the reservation agreement, proof of payment, property listing, agent or seller messages, refund terms and the reason the purchase did not proceed.
Is a property reservation fee always refundable?
Not always. The wording of the agreement, payment recipient, conditions, deadlines and reason the transaction failed are important.
Can CostaSure help before I complain to an agent or seller?
CostaSure can help structure the facts, evidence and timeline so your first complaint is clearer and more evidence-led.
Ready to check your issue?
Submit your case details and evidence. CostaSure will structure the issue, highlight evidence points and give practical first-stage guidance based on the package you choose.
Start your check nowDirect link: https://costasure.com/start.html
This link opens the CostaSure start form from this checklist topic.