Evidence to collect
- Rental contract or reservation agreement
- Proof of deposit payment, bank transfer or receipt
- Check-in inventory, photos or condition report
- Check-out photos, videos or inspection notes
- Messages with the landlord, agent or property manager
- Any deduction explanation, invoice or repair quote
- Bank details or refund instructions already provided
- Timeline showing when you moved in, moved out and requested the refund
What CostaSure can help with
- Identify what evidence is missing
- Structure the timeline clearly
- Check whether the deduction explanation looks weak or incomplete
- Prepare practical next steps before escalation
Important point
Do not rely only on a short WhatsApp message saying the deposit was not returned. The stronger route is to show the agreement, payment, property condition, deductions claimed and your refund request in one clear sequence.
How to prepare your case
Write the facts in date order. Keep the language calm and factual. Attach the evidence that proves each key point. Be clear about the outcome you want, such as a refund, correction, explanation, cancellation, repair, reversal of charge or written response.
Useful evidence usually includes contracts, receipts, bank payments, screenshots, photos, booking confirmations, invoices and messages showing what was promised and what happened afterwards.
Common questions
Quick answers before you prepare your CostaSure check.
What evidence helps with a rental deposit dispute in Spain?
Useful evidence includes the rental contract, deposit payment proof, check-in and check-out photos, messages with the landlord or agent, and any deduction explanation or invoice.
Should I complain before escalating a deposit dispute?
Yes. A clear written complaint with dates, evidence and the outcome requested is usually the best first step before formal escalation.
Can CostaSure help if my landlord or agent ignores me?
CostaSure can help organise the facts, identify missing evidence and prepare a structured first-stage issue summary before you decide your next step.
Ready to check your issue?
Submit your case details and evidence. CostaSure will structure the issue, highlight evidence points and give practical first-stage guidance based on the package you choose.
Start your check nowDirect link: https://costasure.com/start.html
This link opens the CostaSure start form from this checklist topic.