Privacy Policy
CostaSure is a Spain coastal consumer problem checker. The website provides information, complaint preparation tools and case submission options for users who want to organise facts, evidence and next steps before escalating a consumer issue.
Information you send to us
If you contact CostaSure by email, you may send your name, email address, issue details, documents, screenshots, messages, contracts, booking confirmations or other evidence. We use this information to understand your enquiry and respond to you.
Information submitted through CostaSure
When you submit a CostaSure check, contact request or package-related request, the information you provide may be processed so that CostaSure can create a Case ID, prepare an automated first-stage response, send related emails and handle package-related requests. You should only provide information that is relevant to your issue and avoid sending unnecessary sensitive details.
Legal and sensitive information
Do not send unnecessary sensitive information. Only send documents or details that are relevant to the issue you want reviewed.
Use of information
Information you provide may be used to assess your enquiry, prepare a response, structure a complaint route, identify relevant evidence or suggest possible escalation options.
Sharing
CostaSure does not sell your personal information. Information may only be shared where necessary to respond to your enquiry, comply with legal obligations, or where you ask us to forward or prepare information for a third party.
Contact
For privacy questions, contact: info@costasure.com