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Tenant complaint

Tenant complaint in Spain?

For repairs, damp, access disputes, utilities, deposit issues or unfair treatment, tenants should organise the facts before escalating. CostaSure helps turn a messy situation into a clear complaint structure.

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Evidence to collect

  • Tenancy contract and any renewal documents
  • Rent payment proof and deposit payment proof
  • Photos or videos of repairs, damp, damage or safety issues
  • Messages sent to the landlord, agent or property manager
  • Dates when the issue was first reported
  • Responses, refusals or delays from the landlord or agent
  • Receipts for urgent costs you paid yourself
  • Any notice, demand, threat, inspection request or access dispute

What CostaSure can help with

  • Separate repair issues from payment and deposit issues
  • Build a clean chronology
  • Identify missing documents or screenshots
  • Prepare clear complaint wording

Important point

Tenant complaints become stronger when the timeline is precise. Record when the issue started, when it was reported, who replied, what was promised and what still has not been fixed.

How to prepare your case

Write the facts in date order. Keep the language calm and factual. Attach the evidence that proves each key point. Be clear about the outcome you want, such as a refund, correction, explanation, cancellation, repair, reversal of charge or written response.

Useful evidence usually includes contracts, receipts, bank payments, screenshots, photos, booking confirmations, invoices and messages showing what was promised and what happened afterwards.

CostaSure works best when you provide clear facts, dates and documents. If something is missing, the first check can help identify what should be added before you escalate.

Common questions

Quick answers before you prepare your CostaSure check.

What evidence helps with a tenant complaint in Spain?

Useful evidence includes the tenancy contract, rent and deposit proof, photos or videos, messages to the landlord or agent, repair requests and any refusals or delays.

How should I report repairs or damp problems?

Report the issue in writing, keep dated photos, record when the problem started and keep copies of every response or refusal.

Can CostaSure help tenants prepare a complaint?

CostaSure can help build a chronology, identify missing evidence and prepare a structured first-stage complaint summary.

Related CostaSure checklists

Other common Spain complaint situations you may want to check before escalating.

Rental Deposit Deposit withheld, unclear deductions or refund delays. Car Hire Damage charges, fuel fees, insurance disputes or card deductions. Hotel Booking Refund refusals, poor accommodation or cancellation issues. Reservation Fee Reservation fees, agent disputes or unclear property terms. Tourist Complaint Overcharging, refunds, poor service, excursions or transport issues.

View all complaint checklists →

Ready to check your issue?

Submit your case details and evidence. CostaSure will structure the issue, highlight evidence points and give practical first-stage guidance based on the package you choose.

Start your check now

Direct link: https://costasure.com/start.html

This link opens the CostaSure start form from this checklist topic.