1. Basic facts
- Your full name and contact email
- Location in Spain or coastal area
- Business, landlord, agent, hotel or rental company name
- Booking, contract, invoice or reference number
- Amount paid, withheld or disputed
Evidence checklist
Prepare stronger evidence before starting your CostaSure check.
The clearer your documents, dates, messages and payment records are, the stronger your CostaSure issue summary can be. Use this checklist before submitting rental, car hire, hotel, property or other coastal consumer problems in Spain.
Last updated: May 2026
2. Timeline
- Date of booking, payment or agreement
- Date the problem started
- Date you complained or asked for a refund
- Deadlines promised by the other side
- Any recent response or refusal
3. Payment proof
- Receipts and invoices
- Bank transfer confirmation
- Card statement or payment screenshot
- Deposit or holding fee proof
- Unexpected card charge evidence
Evidence by issue type
Rental deposits
- Rental agreement or booking confirmation
- Check-in and checkout photos
- Inventory notes
- Damage claim or refund refusal
- Messages with landlord, agent or platform
Car hire disputes
- Rental agreement and booking reference
- Pickup and return photos or videos
- Fuel policy and insurance documents
- Deposit block or card charge proof
- Final invoice or damage claim
Hotel complaints
- Booking confirmation and room type
- Cancellation or refund terms
- Photos of room or facilities problem
- Messages with hotel or booking platform
- Refund refusal or changed accommodation proof
Property reservation fees
For property reservation fee or holding deposit problems, keep the payment proof, property details, reservation form, agency messages, refund terms and any written promises made before payment.
- Reservation agreement or holding deposit document
- Estate agent, seller, landlord or company details
- Payment receipt or bank transfer confirmation
- Property advert, description or viewing messages
- Refund request and response
Messages and screenshots
Screenshots are useful when they show context. Include the sender, date, time, full message thread and any promised refund, deadline, explanation or refusal.
- WhatsApp messages
- Email threads
- Booking platform messages
- SMS or app notifications
- Photos of written notices or documents
What outcome do you want?
Before starting, be clear about what you are asking for. CostaSure can structure the issue more effectively when the desired outcome is specific.
- Full refund
- Partial refund
- Deposit release
- Written explanation
- Correction of an invoice or charge
- Complaint escalation preparation
Ready to submit your issue?
Use the checklist above, then start with a free summary or choose a paid package for more detail.