Flight disruption evidence checklist for Spain trips
Use this checklist before accepting the airline answer, asking for a refund or rerouting, or preparing a Spain-related complaint.
Safe CostaSure add-on: flight delay, cancellation, refund and rerouting issues are included as a supporting Spain-travel category. CostaSure helps organise first-stage evidence, complaint wording and escalation preparation.
CostaSure is not positioned as a flight compensation claims company and does not promise a compensation outcome. For the main CostaSure complaint areas, see all complaint categories.
1. Flight and booking details
- Airline name
- Flight number
- Booking reference
- Departure airport
- Arrival airport
- Connection airport, if any
- Scheduled departure and arrival times
- Actual departure and arrival times, if the flight operated
2. Core travel documents
- Booking confirmation
- Ticket or transport contract
- Boarding pass, if issued
- Payment receipt
- Travel-agent invoice, if booked through an agent
- Passenger ID/passport copy where needed for formal escalation
3. Airline disruption evidence
- Cancellation email or app notification
- Delay notification
- Screenshot showing the flight status
- Screenshot showing the reason given by the airline
- Airport display board photo, if available
- Any written mention of fuel, airspace, war risk, weather, strike or operational disruption
4. What the airline offered
- Refund offer
- Voucher offer and voucher terms
- Alternative flight or rerouting option
- Hotel offer
- Meal or refreshment vouchers
- Transport to/from hotel or airport
- Written refusal of assistance, if any
5. Expenses to evidence
Keep itemised receipts, not just bank-card screenshots. Receipts should show date, amount, supplier and what was purchased.
- Hotel accommodation
- Meals and refreshments
- Taxi, train, bus or car-hire costs caused by the disruption
- Phone calls or communication costs
- Extra parking or airport transfer costs
- Replacement flight costs, if you had to buy another ticket
6. Complaint history
- Copy of your complaint to the airline
- Date you submitted it
- Airline case/reference number
- Airline response, if received
- Proof of submission if no response was received
- Any later follow-up messages
7. If someone complains for the passenger
- Written authorisation from the passenger
- ID/passport copy where required
- Proof of relationship or authority for minors, where relevant
- Clear list of all passengers included in the complaint
8. Questions to ask before accepting the airline answer
- What exact event caused the cancellation or delay?
- When did the airline know about the issue?
- Why was this specific flight affected?
- What refund or rerouting options were offered?
- What care was offered while waiting?
- Is the airline relying on extraordinary circumstances?
- What evidence supports that explanation?
Important boundary
This checklist is for first-stage preparation. CostaSure helps organise the evidence, chronology and complaint wording. It is not positioned as a flight compensation claims company and does not promise a compensation outcome.
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