Holiday rentals and deposits
For short-term rental problems, withheld deposits, cancelled bookings, missing refunds or property condition disputes.
- Booking confirmation
- Deposit/payment proof
- Photos or videos
- Messages with the host or agent
Choose the right complaint category before you start.
CostaSure helps consumers structure problems across Spain’s costas, including holiday rentals, car hire, hotels, property issues, deposits, travel disruption, services and local consumer disputes.
Complaint categories
Select the closest match. The start form will open with category-specific evidence prompts so your case is clearer from the beginning.
Car hire and vehicle charges
For unexpected rental car charges, insurance disputes, damage claims, fuel charges or deposit retention.
- Rental agreement
- Collection and return photos
- Card charge evidence
- Damage or fuel documentation
Hotels and accommodation
For hotel complaints, refund refusals, poor conditions, overcharging, service failures or booking issues.
- Reservation details
- Photos/videos
- Receipts and invoices
- Hotel or platform messages
Property, agents and reservations
For property reservation disputes, agent communication issues, misleading claims or unclear payment demands.
- Reservation contract
- Proof of transfer
- Advert screenshots
- Agent messages
Travel, flights, ferries and transfers
For cancellations, missed transfers, schedule disruption, refund issues or unclear travel provider responses.
- Tickets or booking reference
- Delay/cancellation notice
- Payment proof
- Provider correspondence
Services, shops and local businesses
For local service disputes, faulty goods, poor workmanship, non-delivery, unfair charges or refusal to resolve.
- Invoice or receipt
- Written quote
- Photos of the problem
- Messages and complaint history
Not sure which category fits? Use the general check and explain the issue in plain English. CostaSure will still structure the case and identify what information may be missing.