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Flight add-on check

Airline refund problem on a Spain-related flight?

A practical first-stage check for refund delays, rerouting refusal, airline credit vouchers, unclear cancellation explanations and missing written answers.

Start a check Flight disruption overview

Safe CostaSure add-on: flight delay, cancellation, refund and rerouting issues are included as a supporting Spain-travel category. CostaSure helps organise first-stage evidence, complaint wording and escalation preparation.

CostaSure is not positioned as a flight compensation claims company and does not promise a compensation outcome. For the main CostaSure complaint areas, see all complaint categories.

Common airline refund problems

  • The airline cancelled the flight but has not refunded you
  • You were pushed towards a voucher instead of a refund
  • The airline says the refund must come from the travel agent
  • The travel agent says the refund must come from the airline
  • You were rerouted but paid extra hotel, transport or meal costs
  • The airline gave a vague reason and no clear written answer

What CostaSure helps check

  • Who sold the booking and who operated the flight
  • Whether the issue is refund, rerouting, care or complaint wording
  • What the airline actually offered
  • What evidence is missing
  • Whether the airline answer is too vague
  • What to ask for in writing before escalation

Refund, rerouting and complaint preparation

CostaSure does not present this as a flight compensation recovery service. The aim is to organise your facts, identify the correct first complaint step and prepare clear wording before you accept the airline’s answer or escalate.

Evidence to keep

  • Booking confirmation and payment receipt
  • Ticket, boarding pass or travel document
  • Cancellation or schedule-change email
  • Refund request confirmation
  • Voucher offer and voucher terms
  • Receipts for extra hotel, food, transport or calls
  • Any airline or travel-agent refusal

Before you escalate

  • Ask for the exact reason in writing
  • Ask who is responsible for the refund
  • Ask whether the voucher is optional
  • Ask for refund/rerouting/care decision in writing
  • Keep all receipts and screenshots
  • Prepare a short chronology

Check your airline refund position before accepting the answer

CostaSure helps structure the issue, evidence and first complaint wording for Spain-related travel disruption.

Start a CostaSure check