Rental deposit not returned
Withheld rental deposit, ignored refund request, unclear deductions or missing explanation.
Spain tourist and resident complaint hub
Problems in Spain can become expensive when the facts are scattered. Use this hub to find the right CostaSure guide for rental deposits, car hire charges, hotel refunds, booking cancellations, property reservation fees, tourist complaints and Spanish complaint forms.
Choose the guide that matches your problem
Start with the closest issue. Each guide helps you organise the evidence, timeline, missing details and first-stage complaint route.
Landlord kept my deposit
Landlord or agency kept money after checkout, damage claim or disputed deduction.
Car hire damage charge
Alleged vehicle damage, repair charge, disputed return inspection or damage invoice.
Car rental credit card charge
Unexpected card charge, blocked deposit, admin fee or charge after vehicle return.
Hotel refund refused
Hotel, resort, accommodation or platform refuses a refund.
Booking cancellation refund
Cancelled booking, cancellation policy dispute, voucher issue or refused refund.
Property reservation fee refund
Holding deposit, reservation fee, estate agent promise or refused property refund.
Hoja de Reclamaciones in English
Official Spanish complaint form explained for English-speaking tourists and residents.
How to complain about a business in Spain
General complaint preparation guide for consumers, tourists and residents.
Tourist complaint checklist
Tourist overcharging, services, excursions, accommodation or transport complaints.
Tenant complaint checklist
Repairs, damp, utilities, access, deposits or landlord disputes.
Evidence checklist
What documents, screenshots, photos and messages to organise before escalation.
Before you escalate, make the file clean
Do not start with anger, threats or scattered messages. Start with dates, proof of payment, the written promise, the refusal, supporting evidence and the exact outcome you want.
Best starting evidence
- Contract, booking confirmation, receipt, invoice or reservation document.
- Payment proof, bank transfer, card statement or deposit record.
- Emails, WhatsApp messages, SMS, app messages or booking platform messages.
- Photos, videos, screenshots or inspection records.
- Business name, branch, website, agency, hotel, rental company or platform involved.
- Clear timeline from payment to problem to refusal.
- Specific requested outcome: refund, release of deposit, repair, correction, explanation or written response.
How CostaSure helps
CostaSure turns a messy consumer issue into a structured first-stage file. The aim is to help tourists, residents, tenants, car-hire customers, hotel guests and property users understand what evidence they have, what is missing and what to do next.
Useful CostaSure tools and guides
Use these free pages before escalating. They help organise evidence, choose the right complaint route and prepare a calm first message.
Evidence Strength Checker
Check whether your complaint file is weak, medium or strong before escalating.
Complaint Message Generator
Create a calm first written complaint message for a Spain consumer issue.
Spain Complaint Hub
Find the right route for rental, car-hire, hotel, booking, property and tourist complaints.
Hoja de Reclamaciones in English
Understand Spain’s official complaint form and useful Spanish phrases.