Before escalation
Use it as a calm first written request before moving to a formal complaint route.
Complaint Message Generator for Spain
Create a calm first message before escalating a rental, car-hire, hotel, booking, property, tourist or general consumer problem in Spain. This tool runs only in your browser and does not submit your information.
Generate a calm first complaint message
Fill in only what you know. You can edit the generated text before sending it.
Keep the first message factual. Do not start with threats. Ask clearly for the outcome and keep a copy of what you send.
Your draft complaint message
When this message is useful
Before a complaint form
It helps clarify the timeline, evidence and outcome before using a hoja de reclamaciones.
Before paying for help
It gives you a simple starting point. If the issue continues, CostaSure can help structure the file further.