Can I write a hoja de reclamaciones in English?

A complaint should be clear and understandable. In practice, tourists often prepare the facts in English and use simple Spanish headings or phrases where possible. The clearer the complaint and evidence, the easier it is to process.

What evidence should I attach to a Spanish complaint form?

Useful evidence can include receipts, contracts, booking confirmations, payment proof, photos, screenshots, emails, WhatsApp messages, invoices and any written refusal or response from the business.

Spanish complaint form explained

Hoja de Reclamaciones in English

Q: What is a hoja de reclamaciones?

A hoja de reclamaciones is an official complaint form used in Spain to record a consumer complaint against a business, establishment or service provider. The process and submission route can vary by autonomous community.

A hoja de reclamaciones is Spain’s official consumer complaint form system. If you are a tourist, resident, tenant, car-hire customer, hotel guest or property user, the form is easier to use when your facts, evidence and requested outcome are already clear.

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What it is

It is a formal way to record a consumer complaint against a business, establishment or service provider in Spain.

Why evidence matters

A short, clear complaint with receipts, dates, photos and messages is usually stronger than a long emotional explanation.

Routes can vary

Spain’s regions can have different complaint form procedures, so it is important to check the correct local route.

What to prepare before asking for the form

Before requesting or completing a hoja de reclamaciones, organise the core facts. This helps you avoid vague wording and missing documents.

Name of the business, hotel, agency, rental company, shop or service provider.
Date, time and location of the incident.
Receipt, invoice, contract, booking confirmation or payment proof.
Photos, screenshots, emails, WhatsApp messages or app messages.
Names or roles of people you dealt with, if known.
What happened, written in chronological order.
What you asked the business to do.
What response or refusal you received.
The outcome you want: refund, repair, correction, explanation or written response.

Keep the wording calm and specific

Do not use the form to write a long angry story. Write the complaint as a clean timeline: what was bought or booked, what went wrong, what evidence exists, what response was given and what outcome is requested.

Useful Spanish phrases

I would like the official complaint form. Quisiera la hoja oficial de quejas y reclamaciones.

Please confirm the business details on the form. Por favor, confirme los datos de la empresa en la hoja.

I request a written response. Solicito una respuesta por escrito.

I request a refund of the amount paid. Solicito la devolución del importe abonado.

I attach supporting evidence. Adjunto documentación y pruebas justificativas.

The facts are set out in chronological order. Los hechos se exponen por orden cronológico.

Short wording structure

1. Identify the purchase or service

State what you bought, booked or paid for, including date, amount and reference number.

2. Explain the problem

Describe what went wrong in factual terms and refer to the evidence you have.

3. State the requested outcome

Ask clearly for a refund, correction, repair, written explanation or another practical outcome.

Example English wording

On [date], I paid [amount] for [service/product/booking]. The problem is [short description]. I contacted the business on [date] and requested [refund/repair/correction/explanation]. The business responded by [short response] or did not respond. I attach [receipts/messages/photos/contracts]. I request [specific outcome].

How CostaSure helps

CostaSure helps prepare the facts before you complete or escalate a complaint. It can help structure the timeline, evidence, missing points, responsible parties and first-stage wording.

Complaint timeline in a clear order.
Evidence checklist for receipts, contracts, messages and photos.
Missing information list before escalation.
Practical wording for your selected CostaSure package.

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Useful CostaSure tools and guides

Use these free pages before escalating. They help organise evidence, choose the right complaint route and prepare a calm first message.