What CostaSure checks
The system structures the issue, dates, payments, communications, evidence and desired outcome so the problem is easier to understand and prepare.
Where it applies
CostaSure is built for Spain’s coastal areas, including Costa Blanca, Costa del Sol, Costa Brava, Costa Cálida, Costa de la Luz, Costa Tropical, the Balearic Islands and the Canary Islands.
Start free if unsure
Use the free initial issue summary if you are not sure whether your deposit problem is ready for a paid package.
Common rental deposit warning signs
Deposit problems often become harder to deal with when the timeline is unclear, evidence is scattered, or the other side gives vague explanations.
No clear reason
The deposit is withheld without a written breakdown, invoice, inspection report or explanation.
Disputed damage
You are blamed for damage that was already present, not documented, or not properly evidenced.
Delay tactics
The landlord, agent or platform repeatedly delays, avoids written answers or changes the explanation.
What to prepare before starting
A stronger CostaSure check starts with clear facts. If available, prepare the following before submitting your issue.
Agreement
Rental contract, booking confirmation, reservation agreement or platform booking details.
Payments
Deposit amount, payment proof, receipts, bank transfer references or card statements.
Timeline
Check-in date, checkout date, refund promise dates and all important communication dates.
Evidence
Photos, inventory notes, messages, damage claims, invoices and any refund refusal.
Practical point:
Do not rely only on phone calls or verbal promises. Keep written records, screenshots, payment evidence and a clear timeline.
How CostaSure helps you structure the issue
CostaSure gives the problem a structured Case ID, checks what information is missing and creates an automated first-stage response based on the package selected.
The aim is to move the issue from frustration and scattered messages into a clear chronology, evidence list, problem summary and next-step preparation.
Ready to structure your deposit issue?
Start with the free issue summary, or choose a paid package if you want a more complete automated response.