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Flight delay or cancellation: what to include
This is a safe CostaSure add-on for Spain-related flight disruption. Use it to organise the facts, evidence, refund/rerouting position and first complaint step. CostaSure is not positioned as a flight compensation claims company.
Key facts to write
- Airline and flight number
- Departure and arrival airports
- Scheduled and actual times
- When the airline notified you
- The reason the airline gave
- What refund, rerouting, hotel, food or transport was offered
Useful evidence to upload
- Booking confirmation or ticket
- Boarding pass, if issued
- Airline emails or app screenshots
- Refund/voucher/rerouting offer
- Receipts for hotel, food, transport or calls
- Previous airline complaint and response, if any
If the airline blames fuel shortage, airspace disruption, war risk, weather, strike or “extraordinary circumstances”, include the exact wording and any screenshots.