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Flight delay or cancellation: what to include
This is a safe CostaSure add-on for Spain-related flight disruption. Use it to organise the facts, evidence, refund/rerouting position and first complaint step. CostaSure is not positioned as a flight compensation claims company.
Key facts to write
- Airline and flight number
- Departure and arrival airports
- Scheduled and actual times
- When the airline notified you
- The reason the airline gave
- What refund, rerouting, hotel, food or transport was offered
Useful evidence to upload
- Booking confirmation or ticket
- Boarding pass, if issued
- Airline emails or app screenshots
- Refund/voucher/rerouting offer
- Receipts for hotel, food, transport or calls
- Previous airline complaint and response, if any
If the airline blames fuel shortage, airspace disruption, war risk, weather, strike or “extraordinary circumstances”, include the exact wording and any screenshots.
Need the case prepared before escalation?
Lawyer-Ready Case Pack — from €249If your issue involves a larger amount, a serious dispute, multiple parties or formal escalation, CostaSure can prepare a structured case pack before you speak to a lawyer or professional adviser.
This does not replace legal advice. It helps organise the facts, evidence, chronology, disputed points and desired outcome so your next step is clearer.
- Scattered WhatsApps, emails or screenshots
- Contracts, receipts or unclear deductions
- A disputed timeline or promised refund
- A property, rental, car-hire or hotel issue
- A case that may need professional review