Rental deposit not returned
Withheld deposit, cleaning deductions, damage claims, ignored messages or unclear agency explanations.
Consumer complaint help for the Costa Brava
CostaSure helps tourists, residents, tenants, car-hire customers, hotel guests and property users on the Costa Brava organise evidence before escalating common problems involving deposits, rentals, bookings, car hire, hotel refunds, property fees and local services.
Common Costa Brava complaint situations
These are the types of issues CostaSure is designed to structure before you complain, escalate or give up.
Car hire damage or card charge
Unexpected credit card charge, alleged vehicle damage, fuel dispute, admin fee or deposit not released.
Hotel or booking refund refused
Refund refusal, cancellation dispute, poor accommodation, misleading listing or platform problem.
Property reservation fee
Holding deposit, reservation payment, agent promise, changed terms or refund refused.
Tourist service complaint
Overcharging, poor service, excursion problem, local business dispute or unclear charge.
Spanish complaint form
Need to ask for or prepare a hoja de reclamaciones in simple English first.
Before escalating on the Costa Brava
Build the file first: who was involved, what was paid, what was promised, what went wrong, what evidence exists, what response was given and what outcome you want. A clean file is stronger than scattered screenshots or angry messages.
Evidence to prepare
- Contract, booking confirmation, receipt, invoice or reservation document.
- Payment proof, bank transfer, card statement or deposit record.
- WhatsApp messages, emails, SMS, app messages or booking platform records.
- Photos, videos, screenshots, inspection records or condition evidence.
- Business, agency, hotel, landlord, car-hire company or platform details.
- Clear timeline from payment to complaint and response.